Gaya APA
Gronroos, Christian. (1990).
Service Management and Marketing: Managing the Moments of Truth in Service Competition .
Amerika:
Lexingtoon Books.
Gaya Chicago
Gronroos, Christian.
Service Management and Marketing: Managing the Moments of Truth in Service Competition.
Amerika:
Lexingtoon Books,
1990.
Text.
Gaya MLA
Gronroos, Christian.
Service Management and Marketing: Managing the Moments of Truth in Service Competition.
Amerika:
Lexingtoon Books,
1990.
Text.
Gaya Turabian
Gronroos, Christian.
Service Management and Marketing: Managing the Moments of Truth in Service Competition.
Amerika:
Lexingtoon Books,
1990.
Print.